Terms and Conditions

The Privacy policy

Dear customer, we will be accepting only wholesale orders from 01.01.2016. Further information is here

We ask to provide your personal information only when You place an order. To ensure executing your order correctly and at the right time, we ask that you provide the following personal information:

•your e-mail •recipients’s name •recipients’s phone number •delivery address

Using Browser Cookies your personal information will be stored on your computer in order to simplify your purchase process if you want to shop in our online store once again. Your personal information is not transmitted to third party companies and is used for your order execution and better shopping experience.

The Delivery information

We don’t ship to PO boxes.

Deliveries will be made within 5-14 working days from order placement.

Orders will be dispatched within 24hrs (excluding weekends) upon receiving the order and payment.

Please note: These are only approximate delivery times and during busy times like Christmas, deliveries may take longer.

We deliver to: EU, USA, Canada, Norway, Japan, South Korea, Taiwan, Hong Kong, Australia, United Arab Emirates, Brasil.

Delivery time shown in cart and order is approximate and it depends on circumstances we cannot affect to. For example: local postal service delays, customs procedures.

Delivery price

FREE SHIPPING till November 30th

For delivery price, please select delivery country and method in shopping order form.

Delivery price depends on weight of ordered items, delivery method and the country You choose.

Feel free to contact our customer support team by email shop@cuddle-cuddle.com and we will try to help you soon.

Ordered items can be additionally charged by customs or other taxes. To be sure, whether there are any additional taxes for ordered items, please contact Your country customs.

The Return policy

If you are unsatisfied with some of goods purchased, you can return that products to us within 5 working days from the date of delivery.

If you want to return goods, please send a request by email to shop@cuddle-cuddle.com, with information: the order number, product code, product name, quantity and shortly describe the reason You don’t like it, i.e. bad item’s quality, damaged package and so on. We’ll send you Document of return which you’ll need to add it to the returned goods.

You can return the goods if they are not used.